Ways to reach us
- Visit the office6/138 Indian Drive
Keysborough VIC 3173Get directions ↗ - Office hoursMonday to Friday
9am to 5pmYou can send a referral online any time. - Need an interpreter?Call TIS National on 131 450 and ask them to call us. It's free.
- Easy ReadTurn on Easy Read mode, or ask for our guide with pictures and short words.
Send a referral or ask a question.
For participants, families, carers, support coordinators and plan managers. Only the starred fields are needed.
Three steps. Nothing starts until you agree.
Self-refer, or have a family member, support coordinator or plan manager do it for you.
- 01We call you backWithin 1 business day, at the time and in the way you asked us to.
- 02We talk it throughGoals, routines, plan funding and whether we can staff the support where you are.
- 03Agree, then startA plain-English service agreement to review in your own time. Support begins once you sign.
Feedback and complaints
We want to hear what is working and what is not. Tell us by phone, email or the form above, and we will respond fairly and quickly.
You can also contact the NDIS Quality and Safeguards Commission on 1800 035 544 or at ndiscommission.gov.au.
In an emergency
If someone is in danger, call 000. For crisis support, call Lifeline on 13 11 14.
How quickly will you reply?
A member of our team will contact you within 1 business day of receiving your referral or message.
Can I refer someone else?
Yes. Families, carers, support coordinators and plan managers can all refer. Please make sure you have the person's consent first.
Do I need to attach an NDIS plan?
No, it is optional. Attaching the plan or reports helps us answer faster, but you can send them later.
Can I visit the office?
Yes. Our office is at 6/138 Indian Drive, Keysborough. Please call ahead so the right person is there to meet you.